Last modified: May 14, 2019
Collection and Use of Personal Information
Personal information is data that can be used to uniquely identify or contact a specific individual.
You may be asked to provide your personal information anytime you are in contact with me (like when you fill out our contact form or sign up for a newsletter). You are not required to provide the information we requested, but if you choose not to do so, in many cases this means we will not be able to provide you with our products or services or respond to your inquiries.
What personal information I collect
Here are examples of the types of personal information that we collect:
When you visit my website, contact me, use my software, or subscribe to your newsletter, we collect a variety of information, including your email address, device information, IP address, and a record of your communication.
When using my software, we collect additional information such as crash reports, information about the operating system, application version, user language. If connecting to an external system via my software, I never record or save this information.
How I use your personal information
The personal information I collect allows us to keep you up to date on our latest product announcements, software updates, and services. You may at any time opt out of receiving such communications by contacting me. In particular, I only send you our newsletter with your prior consent, and you can opt out of receiving the newsletter anytime by clicking the unsubscribe link I include in each newsletter, or by contacting me.
I also use the personal information we collect to help us create, develop, deliver, protect, and improve my products, services, and content.
I may use your personal information to send important notices, such as communications about changes to my terms, conditions, and policies. As this information is important to your interaction with me, you may not opt out of receiving these communications.
I may also use personal information for internal purposes such as auditing, data analysis, and research to improve our products, services, and customer communications.
Collection and Use of Non-Personal Information
I can collect any non-personal information is data related to software usage that cannot, on its own, be used to uniquely identify a specific individual. I do not collect any non-personal information derived from systems which you may log into via my software. (For example, data from Salesforce) .
Cookies and Other Technologies
My website, services, apps, email communications and advertisements may use “cookies” and other technologies such as “pixel tags” and “click-through URLs”.
I may use the information we collect in this manner to better understand my users’ interaction with our website and to optimize the user experience. You can disable cookies in your browser settings, but please note that certain features on our website may not be available as a result.
In my email communications, we may use other technologies like “pixel tags” and “click-through URLs” in order to determine if an email has been opened and which links have been clicked. I may use this information to help us determine interest in particular topics and improve the effectiveness of my communications, and to reduce or eliminate messages sent to customers. Pixel tags are small images shown inside an HTML email; you can disable tracking by disabling HTML in your email client. A link with a click-through URL, when clicked, first sends the user to a web server which records the click, and then to the link’s destination. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.
As you access our services, I gather some information automatically on our servers and store it in log files. This information includes your browser type, version, and language, your operating system, the referring and exit websites, IP address, a date/time stamp of the request, and the requested resource (file name and URL). I use this information in anonymized form for statistical analysis, to administer our site, and to improve our product and services, without directly associating this data with individual users.
Disclosure to Third Parties
We don’t share personal information with anyone - ever, with the single exception below.
I will share personal information if disclosure of such information is reasonably necessary to satisfy any applicable law, regulation, legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations thereof; to detect, prevent, or otherwise address fraud or security issues; and to protect against harm to the rights, property or safety of myself, or the public as required or permitted by law.
Access to Personal Information
You are entitled to request information about the personal data stored by myself, to have incorrect data corrected, or to request the freezing or deletion of your data. For example, you delete one of my apps, you may request that I delete any information associated with that account and its associated email address and content You are also entitled to the portability of your personal data. Further, you may object to the use of your data at any time with effect for the future.
I do not knowingly collect personal information from children under 16, or equivalent minimum age in the relevant jurisdiction, unless their parent provided verifiable consent. If I learn that we have collected personal information from a child under 16, or equivalent minimum age in the relevant jurisdiction, without consent of their parent, I will take steps to delete this information as soon as possible.
Third-Party Sites and Services